Elements and Performance Criteria
- Identify opportunities for cross-selling of products and services
- Use range of communication and interpersonal skills to respond to enquiry, identify customer needs and establish relationship with customer
- Identify further opportunities for providing customer with additional products or services based on understanding of customer needs, and access further information about identified products and services if required
- Promote sales of products and services
- Explain benefits and features of additional products or services to customer clearly and accurately
- Match organisation’s products or services to assessed customer needs and offer number of options
- Check compliance with relevant legislation, regulations and industry codes of practice for all options developed
- Refer sales or service to appropriate area